All products are built to order, this makes it easy if you require alterations.
Lead time can vary depending on current workload.
Please allow approx 12 weeks get your order built and shipped out to you. However this will largely depend on what it is you have ordered. Please contact us for further information.
Currently single item orders are much quicker around 2-3 weeks so please do ask.
However if this can be done sooner it will.
Feel free to check back on the progress. We do not contact you with updates as this takes time away from building your order. We shall inform you when your order is complete and ready to ship, we can then arrange a suitable day for you to receive your order.
Please also bare in mind as we hand build each and every order, attention to detail is paramount. If we are not happy with the end result we will not send out a product. Therefore this can cause us unexpected delays, so please be patient and allow some flexibility with our anticipated lead time.
As all items are built to order, we do not accept returns if you have simply changed your mind.
However if your item has been received damaged do not worry.
Please take a picture of the damage and contact us straight away. We will arrange for a replacement to be sent out and the damaged one collected. Please note as we do not carry stock items, there may be a short delay whilst a replacement is built.