FAQ

Frequently Asked Questions

 

Do you ship outside the UK?

We ship within UK mainland. If you require shipping outside of the uk please contact us so we can obtain a price from the courier.

 

Are items shipped flat-Pack?

All items are shipped out fully assembled, no fixings are required. This excludes are hutches and sheds range which are self assembly. Hi 

 

How will my item arrive?

Each product is individually wrapped in bubble wrap and then encased in cardboard. Your item will be fully assembled, they can be large/bulky packages.

 

Once I place an order, how long will it take?

All of the products are currently built to order. The general lead time is specified in the basket at time of ordering, unless other wise specified. Please do check before ordering if this is going to be a problem. 

 

How to order a bespoke/customised product?

Use the bespoke order tab. In there you can submit a PDF showing a rough sketch of what you would like. Please indicate the dimensions required. It's really that simple! Once we have all the information we need, an estimate price will be calculated.

 

Can i track my order?

Our couriers do offer customer tracking. You will be informed when your order is ready to ship out using a next working day service so we are sure to arrange a day that suits you. 

 

Will My order require a signature upon delivery?

Yes, someone needs to sign for the order. Unless you have left instruction for it to be left in a safe place or with a neighbour.

 

What happens if I miss my delivery?

You will find the driver has left you card. Please read the card and follow the instructions. You can specify for your order to be left in a safe place if you know you will not be in to sign.

 

 What if my item arrives damage?

If your item has been damage in transit do not worry. Please take a picture of the damage and contact us straight away. We will arrange for a replacement to be sent out and the damaged one collected. Please note as we do not carry stock items, there may be a short delay whilst a replacement is built.

 

Will I need to paint my item?

All of our products are sent out as bare untreated wood. You can leave them this way. However if you have brought them for outdoor use, they will need treating to give some form of weather protection.